Ice Cream Update

While I wasn't super professional about the letter I wrote to Good Humor-Breyers, my readers should know that I haven't lived in Payson long enough to be stripped of all of my letter-writing ability/personal dignity. However, I wasn't letting them off the hook, I needed them to know how their icky concoction affected my life. Plus, I tend to exagerate for the sake of my blog, saying what I really want to say instead of smoothing things over for the sake of propriety.

Here is the actual letter I wrote:

I picked Caramel Praline Crunch because I enjoy caramel and pralines,
not because I enjoy coffee. If I had wanted coffee ice cream, I would
have bought coffee ice cream. We do not enjoy the flavor of coffee at
our house and my children and I were sorely disappointed when the coffee
flavor permeated the ice cream. Can you explain to me why you would put
coffee into an ice cream entitled, "Caramel Praline Crunch?"

Their response:

Hello Jeanna,

Thanks for writing!

We apologize for the experience you had while using our product. Before
marketing our products, we conduct extensive consumer tests. Our
manufacturing and packaging operations are strictly supervised, and
inspections conducted to ensure Consumers receive a superior product .
The recipes are proprietary information. We always recommend reading
the ingredients list for any potential allergy or taste restrictions as
these may change at any time.

We will be more than happy to share your comments with our Brand Manager
and the appropriate staff. Consumer comments are very important to us
and are evaluated on a regular basis.

Thank you for forwarding your complete address. We are sending you a
replacement coupon via postal mail for your inconvenience.

Kind regards,
Your friends at Good Humor-Breyers

Next time I'll pick something safe, like Triple Chocolate or Strawberry. Yum. But, I'll be checking the ingredients from now on.