My favorite part of their response is that they, from time to time, experience "product irregularities." That is hilarious. I wonder how long it took their marketing people to come up with that phrase.
Thank you for contacting Sara Lee. It is always important to hear from our consumers, and we appreciate the time you have taken to contact us. We apologize about your poor experience with the Sara Lee pie.
Sara Lee Food and Beverage is committed to providing our customers with the highest quality products. Although we use "state of the art" production and inspection systems at our facilities, we still experience product irregularities on occasion. Fortunately, consumers like yourself bring these issues to our attention which allows us to take measures to correct the situation. Our Quality Assurance team has been notified.
In appreciation of your time, we would be happy to send you a complimentary coupon to be used on a future purchase of a Sara Lee product. You can expect the coupon to arrive in 7-10 business days via the mail. Should you have any comments or questions in the future, please contact us via our website at www.saralee.com or by calling our toll-free number, 1-800-323-7117. Our representatives are available Monday-Friday between the hours of 7am and 6pm CST.
Sara Lee Customer Affairs Representative