My favorite part of their response is that they, from time to time, experience "product irregularities." That is hilarious. I wonder how long it took their marketing people to come up with that phrase.
Dear Jeanna,
Thank you for contacting Sara Lee. It is always important to hear from our consumers, and we appreciate the time you have taken to contact us. We apologize about your poor experience with the Sara Lee pie.
Sara Lee Food and Beverage is committed to providing our customers with the highest quality products. Although we use "state of the art" production and inspection systems at our facilities, we still experience product irregularities on occasion. Fortunately, consumers like yourself bring these issues to our attention which allows us to take measures to correct the situation. Our Quality Assurance team has been notified.
In appreciation of your time, we would be happy to send you a complimentary coupon to be used on a future purchase of a Sara Lee product. You can expect the coupon to arrive in 7-10 business days via the mail. Should you have any comments or questions in the future, please contact us via our website at www.saralee.com or by calling our toll-free number, 1-800-323-7117. Our representatives are available Monday-Friday between the hours of 7am and 6pm CST.
Sincerely,
Julie
Sara Lee Customer Affairs Representative
6 comments:
Wa-hoo! Free stuff!
You know, you could complain about everything you eat for a month and get a bunch of free coupons and not have to spend anything on groceries the next month. What a great system. I just might have to start writing letters myself.
I told you you'd get a free coupon. So, the raisin counter is not working?
No body does it like Sara Lee.
I just love your products for years. Do you have any more focus groups like you had in Palatine, Ilinois office on Rand Road or taste tests? I would sincerely love a coupon on your products. I am one of your biggest consumers for years! Linda Brennan 30W008 Danbury Drive Warrenville, Il 60555-1406. Email is www. lindabrnnn@yahoo.com Thanks!
I have been one of your longtime customers for years. Do you have anymore focus groups or taste tests like the ones you had in Palatine,Illinois on Rand Road? Also I would love a coupon for one of your products! My name is Linda Brennan-30W008 Danbury Drive-Warrenville, Ilinois -60555-1406. Email is www.lindabrnnn@yahoo.com. Thanks!
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